Shipping & Returns
Shipping & Returns
Damages, Shortages or Other Discrepancies
All damages, shortages, or other discrepancies must be reported within 72 hours of delivery. Please contact RRVP right away, keep all original packaging, and photograph the shipment so a claim can be processed. UPS requires images of the outside of the box, the shipping label, and the damaged item or items inside the box. These photos must be taken before any packaging or product is discarded. Items approved for return must be sent back before a refund can be issued.
Shipping Options
We ship nationwide via UPS, Monday through Friday. Shipping timelines begin once your prescription leaves our pharmacy and may vary depending on authorization, compounding needs, or product availability. UPS does not deliver to PO boxes, so please provide a physical street address at checkout. Please also review state‑specific restrictions for locations where regulations limit shipment of compounded or prescription medications.
UPS Ground
Ground delivery to the contiguous United States typically arrives within 2–7 business days and ships for $11.00, with free shipping on orders over $150. Orders sent to Alaska and Hawaii are billed at the actual shipping cost.
UPS Two-Day
Two‑day delivery is available throughout the contiguous United States for $21.00. Alaska and Hawaii shipments are billed at actual cost. Because UPS does not operate on weekends, Two‑Day orders placed on Friday will arrive the following Tuesday.
UPS Overnight
Next‑business‑day delivery within the contiguous United States is available for $31.00, with Alaska and Hawaii billed at actual cost. Overnight orders placed on Friday ship the next business day, which is Monday. Saturday delivery can be arranged for an additional fee. Overnight service is required for all refrigerated or cold‑shipped items.
Returns
Shipping Restrictions
AutoShip
Need help?
Other shipping methods & services may be available via special request. For any product questions please feel free to contact our pharmacists at (859) 246-0112.