Shipping & Returns
All damages, shortages, or other discrepancies must be reported within 72 hours of delivery. Please contact RRVP right away, keep all original packaging, and photograph the shipment so a claim can be processed. UPS requires images of the outside of the box, the shipping label, and the damaged item or items inside the box. These photos must be taken before any packaging or product is discarded. Items approved for return must be sent back before a refund can be issued.
We ship nationwide via UPS, offering fast, reliable delivery across most U.S. states. Please review the restrictions below for states where regulations limit shipment of compounded or prescription medications. Shipping timelines begin once your prescription leaves our pharmacy and may vary based on authorization, compounding needs, or product availability. UPS does not deliver to PO boxes, so please provide a physical street address at checkout.
Delivery to the contiguous United States arrives in 2–7 business days and ships for $11.00, with free shipping on orders over $150. For Alaska and Hawaii, shipping is billed at the cost we incur to ship your order.
Other shipping methods & services may be available via special request. For any product questions please feel free to contact our pharmacists at (859) 246-0112.
Two‑day delivery is available throughout the contiguous United States for a shipping cost of $21.00. For Alaska and Hawaii, shipping is billed at the cost we incur to ship your order. Two‑Day orders placed on Friday will arrive the following Tuesday.
Next‑business‑day delivery is available within the contiguous United States for $31. Orders placed on Friday ship the next business day (Monday), as Saturday is not a business day. Saturday overnight delivery is available at additional cost—please contact us to arrange this. For Alaska and Hawaii, shipping is billed at our actual cost. This shipping method is required for any refrigerated or cold‑shipped items.